وظيفة: Case Worker – عامل الحالة للعمل مع جمعية الفيحاء

Job Purpose:

The key worker in a case who maintains responsibility for the child’s care from identification to case closure.

Major Responsibilities:

• Provide direct age-appropriate and specialized support and care for vulnerable children (including survivors of GBV), including counseling and case management
• Attends weekly meetings with the Line Manager, to share lessons learned and exchange experiences
• Writes weekly reports, and refers specific cases
• Identify individual cases through regular presence in the community, either in center or attending online sessions when possible, and accept referrals from other agencies and community partners
• Conduct initial (rapid) assessments for CP cases and prioritize them according to risk level
• Develop case plans that respond to needs addressed in initial and comprehensive assessments and seek support of supervisor when necessary
• Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed time frames. Ensure that progress is regularly reviewed
• Work with supervisors and managers to arrange case conferences for complex cases and ensure children receive multidisciplinary support
• Manage cases in line with SOPs, adhere to standard documentation processes and follow best practice guidance
• Regularly document cases using case notes and other agreed upon forms, update databases to ensure a comprehensive record of the case
• Ensure that data collection and storage respect data protection protocols and confidentiality principle

Job Requirements:    

Academic Qualification

• Bachelor degree in sociology, or any related field.

Professional Experience

• At least 2 years of relevant experience.
• Experience in report writing

 Skills

• Spoken and written fluency in English and Arabic (French is a plus)
• Excellent writing skills
• Highly organized and attentive to details
• Initiative, high sense of responsibility, organizational and analytical skills
• Proficiency in Microsoft Office, especially Microsoft Word and Excel
• Strong oral and written communications skills