وظيفة: ICT Assistant G4 – مساعد تكنولوجيا المعلومات والاتصالات G4 للعمل مع المنظمة الدولية للهجرة

Under the overall supervision of Chief of Mission and direct supervision of Resource Management Officer, direct technical guidance of the Regional ITC Officer and coordination with ITC-SC, the incumbent will be responsible for assisting on the maintenance, support and implementation of the ITC Infrastructure for IOM Lebanon Office.

Responsibilities and Accountabilities:

1. Provide onsite end-user support for IOM staff and remote support for sub offices.

2. Assist in supporting in the overall maintenance of present and upcoming ITC equipment, as well as Local Area Networks (LAN).

3. Install, configure and upgrade hardware and software for desktops and laptops (Windows, MS Office, Antivirus and in house produced software) and other network components.

4. Virus detection, Malware/Spyware, removal and prevention for all systems. This will involve downloading the latest Anti-Virus signatures for Data Protection.

5. Assist in delivering technical expertise in Windows Server 2008R2, DHCP, Active Directory, maintenance, troubleshooting, and installing.

6. Replacing other ICT assistant of IOM Lebanon during his/her absence

7. Inventory update, and ensure that all IT equipment inventory is up to date & shared with Logistic on regular basis for Mission's and working properly.

8. Support access control management; cards registration, deletion and logs reporting.

9. Teleradiology and PACS Systems Support.

10. Any other duties as may be assigned.

The successful candidate is expected to demonstrate the following values and competencies:

Values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Competencies: (Behavioural)

• Accountability: Accepts and gives constructive criticism, follows all relevant procedures, processes, and policies, meets deadline, cost, and quality requirements for outputs, monitors own work to correct errors, takes responsibility for meeting commitments and for any shortcomings.
• Client Orientation: Identifies the immediate and peripheral clients of own work, establishes and maintains effective working relationships with clients, and identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
• Continuous Learning: Contributes to colleagues' learning, demonstrates interest in improving relevant skills, demonstrates interest in acquiring skills relevant to other functional areas, keeps abreast of developments in own professional area.
• Communication: Actively shares relevant information, clearly communicates, and listens to feedback on, changing priorities and procedures, writes clearly and effectively, adapting wording and style to the intended audience, listens effectively and communicates clearly, adapting delivery to the audience.
• Creativity and Initiative: Proactively develops new ways to resolve problems.
• Leadership and Negotiation: Convince others to share resources, present goals as shared interests.
• Performance Management: Provide constructive feedback to colleagues, provide fair, accurate, timely and constructive staff evaluations; use staff evaluations appropriately in recruitment and other relevant HR procedures.
• Planning and Organizing: Sets clear and achievable goals consistent with agreed priorities for self and others, identifies priority activities and assignments for self and others, and organizes and documents work to allow for planned and unplanned handovers, Identifies risks and makes contingency plans.
• Teamwork: Actively contributes to an effective, collegial, and agreeable team environment; contributes to, and follows team objectives, gives credit where credit is due, seeks input and feedback from others, delegates tasks and responsibilities as appropriate, actively supports and implements final group decisions, takes joint responsibility for team's work.
• Technological Awareness: Understands applicability and limitation of technology and seeks to apply it to appropriate work, learns about developments in available technology, and proactively identifies and advocates for cost-efficient technology solutions.

Competencies: (Technical)

• Correctly applies knowledge of specialized IT disciplines