وظيفة: Community Field Support Outreach – التواصل مع الدعم الميداني المجتمعي للعمل مع Intersos

INTERSOS is a non-profit humanitarian aid organization that works to bring assistance to people in danger, victims of natural disasters and armed conflicts. Established in 1992 with support from the Italian Federation of Trade Unions, its actions are based on the values of solidarity, justice, human dignity, equal rights and opportunities for all people and respect for diversity and coexistence, paying particular attention to the most vulnerable and the unprotected.

INTERSOS identifies with the core values of CONCORD, the European Confederation of NGOs; it adheres to international codes of conduct for humanitarian organizations and the values and principles expressed within those codes. INTERSOS is recognized by the Italian Ministry for Foreign Affairs, the European Commission and the principal UN agencies; it is privileged to hold an advisory status with the United Nations Economic and Social Council (ECOSOC).

INTERSOS is an independent association which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in Italy coordinates, supports and monitors the planned activities in the countries of intervention carried out by decentralized offices.

Job Title      : Community Field Support – Outreach

Reports to        : OV Activity Manager

Duty Station     : Bekaa

Position Type    : Full Time

Job Purpose:

Support the Outreach Volunteer (OV) Program in designated areas under the supervision of the line manager. While ensuring qualitative and timely implementation and monitoring of INTERSOS OV activities in compliance with INTERSOS, standards, and protocols.

Generic Duties:

1. Support the OV teams and provide regular feedback to the line manager on the status of OV performance and of implementation of activities with regard to achievements, constraints, and challenges;
2. support the line manager in the proper collection and handling of all data related to OV activities; specifically, referrals while ensuring that the OVs are using the right form.
3. Follow up with the OVs per their areas of coverage on the types and the quality of referrals to ensure the proper feedback within the entire team and with the referred cases accordingly.
4. Liaise with the community to ensure that the Outreach volunteers are qualitatively engaged in the awareness-raising process. Have the minimum technical capacity to be able to monitor the implementation process of OV activities with support by the line manager in order to identify technical gaps and be able to properly report these gaps and identifications through the adequate pathway for enhancement purposes.
5.  Support the OV’s in the FGD implementation while ensuring the proper engagement of the participants and qualitative collection of the data.
6. Arrange a proper archiving process for all the collected Ov’s related documents and activity data, either in softcopy or hardcopy, to facilitate access for the line manager and external stakeholders;
7. Undertake regular field visits to meet the OV teams and discuss achievements and challenges and encounter participants and other local stakeholders under the supervision of the line manager.
8. Disseminates information on refugee issues/assistance/services to OVs, briefs them on the information and ensures that it is effectively shared through the OV’s with the communities
9. Follow up the application of rules, protocols, and tools for the reporting of the INTERSOS OV program implemented in the assigned area.
10. Act as a focal point for communication with the outreach volunteer on the tools used that require updating and enhancing to ensure qualitative implementation of the activities
11. Reflecting the OV concerns, complaints, challenges, and achievements to the line manager.
12. Logistically assist his supervisor and/or any other related staff in arranging meetings and capacity-building training with the outreach volunteers in the community centers and agreed-on venues.
13. Disseminate information received from the line manager on refugee issues/assistance/services to OVs, brief them on the information, and ensure that it is effectively communicated with communities.
14. Any other relevant task support as required by management.

Other Specific Duties:

Education:

• University Degree in Social Work or relevant field.

Competencies: (Knowledge, Skills & Abilities)

Professional Competencies:

• Minimum 1 year of relevant work experience
• Demonstrated knowledge of protection and related technical aspects.
• Knowledge on how to communicate with vulnerable population groups, such as women, children, youth, elderly, persons with disabilities and refugees.
• Ability and willingness to travel to project areas and spend extended periods with communities and volunteers
• Experience in conducting basic administrative tasks
• Excellent knowledge and understanding of local communities and customary rules.
• MS Proficiency (Word, Excel)
• Excellent Reporting skills
• Driving License

Behavioural competencies:

• A high degree of flexibility
• Cultural awareness
• High confidentiality, respect and non-discrimination attitude
• High level of planning and organising; Ability to work under pressure and meet deadlines
• Strong interpersonal and communication skills
• Developing and motivating others
• Teamwork
• Initiative
• Problem solving
• Ethical and transparent decision-making
• Humanitarian motivation and commitment to INTERSOS values
• Respect of INTERSOS policies and procedures

Languages:

Fluency in Arabic and English